Monday, May 14, 2018

Unable to access hipchat.com. Please check that your network is connected and try again.

Error: Unable to access hipchat.com. Please check that your network is connected and try again

OS: Linux



Resolution: 
cd /opt/HipChat4/lib
sudo ln -s /usr/lib/x86_64-linux-gnu/libcrypto.so.1.0.2
sudo ln -s libcrypto.so.1.0.2 libcrypto.so


Note: Please check libssl is installed if not kindly install first with below steps:

- Install version 1.0.x of OpenSSL:
sudo apt-get install libssl1.0.2

- Alternatively, download the OpenSSL 1.0.2 Debian package from https://packages.debian.org/sid/amd64/libssl1.0.2/download and install it manually: 
sudo apt install /<Download path>/libssl1.0.2_1.0.2l-2_amd64.deb

- Force Hipchat to use the newly installed version of OpenSSL:
ln -s /usr/lib/x86_64-linux-gnu/libssl.so.1.0.2 /opt/HipChat4/lib/libssl.so

1 comment:

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